Getting started

1.1 Creating your account

Sign up with your first name, last name, email and a password. A phone number is optional at this stage.

We email you a confirmation code. Enter it to activate the account. If it doesn't arrive, use Resend code — and check your spam folder.

If you forget your password later, use Forgot password on the sign-in screen: we email a code, then you choose a new password.

Every new account starts with a 30-day free trial, and no card is needed. You can add as many properties as you like and use everything, with two limits: 10 text and WhatsApp messages in total, and one bank connection. Home counts the days down, and you're reminded in the last 3 days. When the trial ends, the account locks until you subscribe (see 1.3); your data is kept.

1.2 Adding your first property

Press + Add a property. During the free trial it is a single form, with no plan or payment step. Give the property a name, and optionally:

You can change all of these later in Property settings. Once you're subscribed, the same form also shows what the new property costs today, and asks you to agree before it is charged (see 1.3).

1.3 Plans, pricing and how properties are charged

One subscription for your whole account, priced per property. Every property is charged together, in one payment, on one date.

Points worth knowing:

• Subscribing is in Settings → Billing. During the trial, choose Subscribe now (the trial ends and the first payment is taken today) or Subscribe when my trial ends (your card is saved now and first charged when the trial ends; the trial's limits stay until then). After the trial it is Start subscription. You enter your billing address (used to calculate tax) and card; card details go directly to Stripe and never pass through Hosterling.
• Adding a property adds it to your subscription. There is no second checkout: you pay the prorated rest of the current period straight away, and from the next renewal it is part of the regular charge. During your free trial it costs nothing until the trial ends.
• Deleting a property credits its unused time on your next invoice. Deleting your last one ends the subscription.
• One plan for all your properties — monthly or yearly, not a mix.
• Taxes are calculated from the billing address you enter and shown before you confirm.
• Changing plan (monthly ⇄ yearly) is done in Settings → Billing → Switch to yearly (or monthly), for every property at once. It applies immediately: the new plan is charged today, less the unused time, and the dialog shows the amount before you confirm.
• Cancelling keeps every property working until the end of the period you've already paid for, then the account locks. Your data is kept, and you can resume any time before the end date, or start a new subscription after it.

1.4 Promo codes

Enter a promo code on the Plan step when you subscribe. If you signed up from a link that carried a code, it is filled in for you. Codes can give:

• a percentage or fixed amount off, either once, for a set number of months, or forever; or
• free months at the start of the subscription.

Only one discount applies to a subscription. The screen shows the discounted price, and — for a code that only lasts a few months — what the price becomes afterwards.

1.5 Signing in, passwords and two-factor authentication

Sign in with your email and password.

Multi-factor authentication (MFA) is optional and off by default. Turn it on in Settings → Login & Security → Enable multi-factor authentication:

1. Enter your mobile number, including the country code.
2. We text you a code.
3. Enter the code to confirm.

From then on you'll be asked for a texted code when signing in from a new device. You can turn it off again from the same place.